Terms And Conditions

The terms and conditions concerning account creation, usage, and deposit and withdrawal terms.

General Introduction And Definitions

General Introduction and definitions

1.0 This version of Terms and conditions is version 1.2, and was updated on 09.09.2016.

1.1 Mr Ringo is a brand name of Star World Limited, Suite A, Triq Mater Boni Consilii, Paola PLA 1610, Malta, a company registered in Malta on the 26th day of June 2014, with company registration number C-65786 and operates under the License No. LGA/Class1/4 License No. MGA/CL1/1020/2014, issued on 13.05.2015. The operating website is www.mrringo.com. This website is licensed in Malta, and regulated by the Malta Gaming Authority.

1.2 “Mr Ringo T&Cs” are the terms & conditions constituting and governing the contractual relationship, as stated herein, and which the parties, as stated herein, hereby agree upon.

1.3 A "Client" is an individual or a company (in certain cases and upon approval by Mr Ringo), represented by its legal representative, having a contractual relationship with Mr Ringo.

1.4 A "Mr Ringo Account" is an account held by a Client, for bona fide transactions, with a strict aim to establish a normal commercial relationship with Mr Ringo and with the strict purpose of conducting betting and other gaming and gambling transactions.

1.5 The "Contract" is the contractual relationship between Mr Ringo and a Client and shall be constituted under and governed by the Mr Ringo T&Cs i.e. "the Terms and Conditions". Any use of the services offered, registration on the website and all bets accepted by Mr Ringo are subject to these Terms and Conditions. Mr Ringo reserves the right to amend these Terms and Conditions at any time without prior notification. Any reference to “T&C” means the “Terms and Conditions” of this document.

1.6 The "Governing Authorities" are the authorities of Malta. Except the Sports betting and Live betting (Sportsbook) which are governed by Curacao (License No. 1668/JAZ).

1.7 The "Governing Law" is the law of Malta.

1.8 The "Place of the Contract" is Malta.

1.9 The "Betting Duty" refers to the special tax applicable on betting in Malta.

1.10 The "Website" is the internet gateway, accessible through the internet address www.mrringo.com, where all current and relevant information regarding Mr Ringo' operation is published.

1.11 A "Card" refers to all types of cards with a function of "payment", "charge", "debit", "credit", "virtual" and/or similar.

1.12 A "Payment Solution Provider" is an intermediary acting as a payment agent.

1.13 A "Financial Institution" is a bank and/or other institution regulated by an applicable domestic financial services act or similar.

1.14 "Client Application" shall mean the web browser application opened by the Client in order to use the Services.

1.15 The "Services" are the gaming and betting offers provided by Mr Ringo to the Client through the Website.

1.16 "Force Majeure" refers to any occurrence or condition beyond one's reasonable control which leads to a delay or default in the performance to the affected party's contractual obligation and shall, for the purposes of the Mr Ringo T&Cs, include Acts of God, Government restrictions (including the denial or cancellation of any necessary license where such denial or cancellation is made through no fault of the affected party), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.

1.17 All trademarks, service marks and trade names as well as images, graphics, text, concepts or methodologies (collectively the “Intellectual Assets”) found on the Website, the Client Application and the material contained therein are the exclusive property of Mr Ringo and/or Mr Ringo’ suppliers and partners. The Client is not entitled to exploit or otherwise use any Intellectual Asset for whatever purpose, except for what is allowed by law.

Account Rules

Account Rules

2.0 The registration of a player account must be done personally, and involve no third party or software that can be utilised for automatic registration.

2.1 An individual applying for registration warrants and represents that any information provided in its application form is true and correct. Mr Ringo will not register an individual where that individual has already been registered, Mr Ringo will cancel that individual's registration as a player if it becomes aware that individual has provided false information when registering as a player. Full name, email, residence address and phone number must be real and verifiable.

Important notice: Name, username and currency cannot be changed post account creation.

In order for the Client to request withdrawals, remove all initial limitations and have full rights in the promotions, the account must be verified. For the account verification Mr Ringo will request the following details:

  • Client’s ID for age verification (players under eighteen (18) years of age are not accepted)
  • Client’s place of residence (utility bill indicating the declared land line phone number)
  • Client’s valid e-mail address (cannot be the same as any existing Client’s email address)
  • Client’s proof of ownership of the payment method used for funds deposit in Mr Ringo

In case the Client has changed place of residence, telephone number or any other element of his data, he/she is obliged to immediately inform the company, so the new data can be updated.

2.2 An individual applying for a Mr Ringo Account acknowledges and accepts:

  • All definitions and stipulations, as stated under “T&C” and/or herein
  • The “T&C” as currently published on the website, as well as any possible future changes
  • He/she must maintain the account details up-to-date;
  • That the Place of the Contract is Malta; and
  • That the Contract is governed by:
    • The Mr Ringo T&Cs, as published in English;
    • Any regulatory provisions or other decisions made from time to time by the Governing Authorities;
    • The Governing Law of the Place of the Contract;
  • Mr Ringo accepts no responsibility for users that use the Company’s services and come from jurisdictions where online gambling is totally or partially restricted or even considered as illegal.
  • Mr Ringo customer support is available in several local languages. In any case of a dispute between a Client and the Company, only the English version shall prevail and used.
  • It is prohibited for a player to sell, transfer, and/or acquire accounts to/from other players. Any attempt to do so will result in the account being closed.

2.3 Mr Ringo reserves the right, at its own discretion, at all times, to:

  • Decline to open a Mr Ringo Account and/or to close an existing Mr Ringo Account, without any explanation whatsoever;
  • Decline to accept or limit deposits without any explanation whatsoever;
  • Suspend Client’s account and/or cancel the participation of a Client in promotional activities, competitions or other services, whenever Mr Ringo is of the opinion that there are legitimate concerns that an account is, has been or may be used for illegal, fraudulent or dishonest practices.
  • Hold and manage funds belonging to Clients in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Payment Service Provider being entrusted to hold funds in the name of and/or for the benefit of the Client;
  • Forfeit and/or confiscate funds available on a Client’s Account and/or refuse to honour a claim, in the event that, directly or indirectly, the “T&C” have been violated and/or other unauthorized activities have occurred in connection with a betting event and/or the operation of a Mr Ringo Account. This is subject to any of the said events being in connection with the Mr Ringo Account and/or the claim in question.
  • Suspend and/or cancel the participation of the Client in the Services, and/or forfeit and/or confiscate funds available on his/her Client Account if the Client is found cheating, or if it is determined by the Company that the Client has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed or suitable to defeat the Client Application, and/or the software used to offer the Services
  • Hold or charge any Payment method fees or expenses, from the Client’s account, for all previous deposits and withdrawals, plus any administrational or legal costs the Client provoked for any reason, whenever Mr Ringo is of the opinion that there are legitimate concerns that an Account is, has been or may be used for illegal, fraudulent or dishonest practices.
  • In case of a possible refunding to the client in regards to the above mentioned cases, the maximum refund is limited to the last deposit minus the deposit and withdrawal fees.
  • Any contractual obligations made between Mr Ringo and a player will be honoured in the event of an account being refused or closed.
  • Information held by Mr Ringo will be kept on record for a minimum of one year, after this time it will deleted or destroyed; unless otherwise stated to the player in the form of writing.

2.4 Mr Ringo does not accept clients:

  • Being minor to 18 years old or the age at which gambling is legal under any law that applies to the Client (whichever is the greater);
  • Being residents of The United States of America and other U.S. territories, Albania, France, Poland and Greece;
  • Working or contracted with any legal entity which is part of the same group as Mr Ringo, meaning other entities being, directly or indirectly, linked with Star World Ltd., or with Mr Ringo’ third party suppliers;
  • Being professional punters, betting syndicates, traders, professional athletes and players wagering for the sole scope to take advantage of “inside” information.

2.5 Mr Ringo warrants and represents, at all times, to:

  • Manage funds belonging to Clients in a secure and appropriate manner;
  • Absorb the cost and pay the Betting Duty, as applicable by the governing laws of Malta;
  • Manage data regarding a Client in accordance with applicable laws, data protection acts and/or similar;
  • Protect privacy and personal data and refuse to disclose such data unless the Regulatory body of the Governing authorities requests so.

2.6 The company accepts no responsibility for any Betting Duties or taxes arisen by the local authorities of the client’s territory. Such duties or taxes are paid exclusively by the client. If the client refuses to pay such amounts, the company has no liability whosoever.

2.7 A Mr Ringo Account is opened, held and settled in a currency as agreed between Mr ringo and a Client. All amounts displayed relating to wagers and winnings shall be quoted with the symbol of the currency so agreed to. Mr ringo calculates and settles all matters involving exchange rates in accordance with recognised financial institutions at currently applicable exchange rates. Slight differences may occur between the agreed amounts and the recorded amounts due to variances between exchange rates.

A Mr Ringo Client account does not accrue interest. Even if an account is being suspended for any reason, the Client is not eligible to any interest at the time his/her funds will be released. A client account at Mr Ringo should not be treated as a financial institute, and any deposits should be purely for the purpose of using the services of Mr Ringo.

2.9 A Client is liable towards the Company against any damage caused due to fraud actions. In such case, the Company is eligible to inform the authorities of the country of origin of the client and create a legal case against the fraudster. All of the Clients’ personal data may be publicly announced and shared to prevent further fraud damages.

2.10 Only one Mr Ringo Account can be opened at a time per person, family, household, IP address and email address. In the event that we suspect that:

  • A Client is opening multiple accounts (using same or similar names, address, telephone, e-mails, same or similar dynamic IP address, computers or other devices);
  • A Client is acting as a part of syndicate (using same or similar names, address, telephone, e-mails, same or similar IP address, computers or other devices, acting on same or similar pattern);

Mr Ringo reserves the right to block the relevant Account(s) held by the Client or the Syndicate and report the incident(s) to the relevant Authorities. Following an internal investigation, Mr Ringo has the right to cancel bets, forfeit winnings, and deduct bonuses from all relevant accounts.

Mr Ringo also reserves the right to reallocate all the funds in the different superfluous Mr Ringo Accounts to a single Mr Ringo Account and to delete the remaining superfluous account(s). Any bonus given to the superfluous Mr Ringo Account(s) will not be transferred.

2.11 Mr Ringo shall not make any payment out of a Client’s account until the identity, age, place of residence and all data of the Client have been successfully verified.

2.12 Any claim regarding a transaction in conjunction with a Mr Ringo Account shall be made to Mr Ringo within 6 months after the transaction, payment and/or settlement took place, or should have taken place; otherwise Mr Ringo reserves the right, at its own discretion, not to consider the claim.

2.13 Any legal claim or dispute arising under or in connection with the Contract shall be settled in accordance with the Governing Law of the Place of the Contract. In the event of a dispute, it is advisable that the Account Holder lodges a complaint with Mr Ringo' customer service using the contact details in the Website. The parties should do their utmost to reach an amicable settlement within a reasonable time. The client may also lodge a complaint within 6 months to http://www.mga.org.mt/ or using the e-mail address support@mga.org.mt, except for Sportsbook disputes where you should contact www.curacao-egaming.com or use the e-mail address info@curacao-egaming.com. The complaint must contain clear and unequivocal information about the complainant's identity and shall give all the relevant details that gave rise to the complaint.

2.14 The Client shall not share his/her login details with any third party. The customer is solely responsible for browser settings remembering username and/or password that might drive to a common use of his account. The customer accepts full responsibility for the consequences of allowing such activity, without derogating from the generality of any other indemnity contained herein, indemnifies and certifies that Mr Ringo does not bear any responsibility for any damages caused by this activity. Any losses due to this shall not be refunded by Mr Ringo and we shall not be responsible in any manner whatsoever. Regarding this, we strongly advise you to pay attention to our Privacy Policy which you should read carefully along with these T&C.

2.15 An “Inactive Account" is a Mr Ringo Account which has no record of any log-in and/or log-out for a period exceeding 12 consecutive months. In the case of an Inactive Account Mr Ringos will notify the Client via email at his/her registered email address informing him/her for any remaining funds held in the account. If such notification proves unsuccessful, Mr Ringo reserves the right to withhold all bonuses given, plus a minimum of EUR 5 or equivalent in other currencies for every consecutive month ever since as administrative fee. Once the account reaches zero balance the Company reserves the right to close the account, provided that no claim shall lie against Mr Ringo for remitting such balance. If an account has no activity for thirty (30) months any remaining balance will be returned to the player, or if the player cannot be contacted, the funds shall be released to the authority. For dormant, closed, or blocked accounts, if a player feels that they have a claim to funds on such an account they should contact Support for further assistance.

2.16 The Mr Ringo Website works by using cookies for the following purposes:

  • To identify the Client's preferred language so it is automatically selected when the Client returns to Mr Ringo;
  • To ensure that bets placed by the Client are associated with the Client's betting coupon and account;
  • To ensure that the Client receives any bonuses the Client is eligible for;
  • For analysis of Mr Ringo Website traffic so as to allow us to make suitable improvements. Please be aware that it is not possible to use the Website without cookies.

2.17 Mr Ringo possesses the right of holding the player amount on permanently excluded accounts regardless of whether a user has been requested to withdrawal before his account closed.

2.18 Mr Ringo will protect all player data to the highest possible standards. This data shall not be transferred or used by any third party outside of Mr Ringo. Access to all player data is restricted to restricted to Management, and Support where necessary. Any player opting out of newsletters / marketing promotions will not have their data shared with the relevant department.

Deposits And Withdrawals

Deposits & Withdrawals

3.1 Deposits to, and withdrawals from, a Mr Ringo Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, terms and conditions, availability and timing for deposit/withdrawal may vary from time to time, as well as between different countries and different Financial Institutions. All deposits made to Mr Ringo should not be a product of any illegal activity or criminal action. Any attempt for money transfer or laundering is strictly prohibited.

3.2 Mr Ringo shall not make a payment out of a Mr Ringo Account of any Client until the Client's identity, age and place of residence have been verified.

3.3 Mr Ringo may appoint a Payment Solution Provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals, on behalf of Mr Ringo.

3.4 Mr Ringo does not accept cash funds sent or delivered directly to Mr Ringo or a Payment Solution Provider.

3.5 A Client is only allowed to make a deposit with his personal Card or via his personal account or e-wallet created with one of the Financial Institutions or their licensees. A client cannot deposit with other individual’s card or account.

3.6 Mr Ringo shall not accept a wager from a Client unless a Mr Ringo Account has been established in the name of the Client and there are adequate funds in the Mr Ringo Account to cover the amount of the wager; or funds necessary to cover the amount of the wager are provided in an approved way.

3.7 Mr Ringo shall not deal with the amount standing to the credit of a Client.

3.8 All winnings will be credited to the Client’s Mr Ring account. Withdrawals from the Mr Ringo account, in the extent of the original deposit amount, are made using the same payment method as was used for the original deposit. For instance, if a deposit was made with a credit card, at least an amount from the winnings corresponding to the original deposit amount will be withdrawn to the same credit card whereas the remaining winnings amount may be withdrawn by using any other payment method (subject to the company’s sole discretion). Withdrawals will only be made to a credit card, a bank account or e-wallet account held in the Client’s own name. Nevertheless, Mr Ringo reserve the right to use an alternative payment method for withdrawal at its sole discretion.

3.9 When a Client wishes to withdraw funds he had deposited on his Mr Ringo Account, but has not wagered them in any game or sport betting offer, at least one time for the amount of the initial deposit, Mr Ringo reserves the right to refuse to transfer the funds to another bank account than the one the funds originated from, if Mr Ringo suspects a fraud and/or money laundering.

3.10 Mr Ringo reserves the right to charge for withdrawals for administrative cost as indicated on the Website.

3.11 Placing a bet through the Internet may be illegal in the jurisdiction in which a Client is resident and/or domiciled; if so the Client is not authorized to use a Card for the purpose of placing a bet.

3.12 Mr Ringo, the Regulator or all relevant Authority can control all transactions to prevent money laundering. All suspicious transaction found out by Mr Ringo will be reported to the relevant Authorities.

3.13 We reserve the right to apply minimum withdrawal amounts for different payout methods, as notified to customers from time to time in the Payout Information section of the website. If a customer requests a smaller amount than the minimum withdrawal amount, we may charge the customer a discretionary fee depending on the selected payout method. We also reserve the right to charge an increased fee for payouts.

3.14 In case of a withdrawal request, we reserve the right to define minimum or maximum withdrawal amounts for each client. In such case, the client will receive his/her winnings in up to six (6) equal monthly installments.

3.15 Clients acting on behalf of third parties or aiming to a professional wagering with the sole purpose of trading affiliate commission may have their withdrawals partially or totally declined, especially if their wagering pattern has the aim to harm financially the company.

3.16 Deposit methods available are: Bank transfer, Visa, Mastercard, Maestro, Trustly, Neteller, Skrill, Paysafecard, EcoPayz, and Sofort. Not all of these deposit methods are available in each territory/country. Please check the Payment Options page to confirm availability.

3.17 All deposits shall be completed instantly, except for a bank transfer which make take 1-3 days for completion. All withdrawals shall be completed within 24 hours (except Bank Withdrawals which may take up to 3 days) once all K.Y.C requirements have been met.

3.18 For all deposit methods the limit is 2,000€, except Bank Transfers which is 10,000€. There are no fees imposed by Mr Ringo for deposits. For all withdrawals there is a 3% withdrawal fee, any other charges applied by your financial institute are beyond the control of Mr Ringo.

Standard Promotional Terms (Bonus & Promotions)

Standard Promotional Terms (Bonus & Promotions)

4.0 This version of “Standard Promotional Terms” is version 1.2, and was updated on 09.09.2016.

4.1 The terms contained in this document (Standard Promotional Terms) apply to all promotional offers available through the Website (each a Promotion) and, together with any applicable specific promotional terms, which may also be referred to as "Key Terms", set out on the individual web landing page for the relevant Promotion (Specific Promotional Terms), form a legal agreement between you and Mr Ringo and can only be amended with our consent. By participating in any Promotion, you are indicating that you accept and agree to be bound by the Rules.

4.2 You should check these Standard Promotional Terms and any applicable Specific Promotional Terms before participating in any Promotion.

4.3 In the event of any conflict or inconsistency between these Standard Promotional Terms and the Specific Promotional Terms, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.

4.4 Mr Ringo may, from time-to-time, run Promotions and these may take the form of bonus offers (whether real-money bonuses or some other form of incentive), prize draws, competitions, contests, leagues, tournaments or other form of Promotion, or a combination of any of these. The particular form of Promotion will be described, and full details set out, in the communications (such as e-mails, computer pop-ups and letters) we issue to tell you about each Promotion and/or on the individual web landing page for the relevant Promotion.

4.5 For the purposes of all Promotions, the promoter is the entity you have contracted with under the Terms and Conditions (as indicated under paragraph 1).

4.6 The period of time during which each Promotion will run (Promotion Period) will be specified in the applicable Specific Promotional Terms. Each Promotion will automatically close at the end of the relevant Promotion Period, at which point no further participation in that Promotion will be possible. Where no Promotion Period is specified the relevant Promotion will end when it is discontinued on the Platform.

4.7 Unless otherwise indicated, participation in each Promotion is limited to one per person, family, household, address or organization to whom Mr Ringo sends the Promotion. Mr Ringo reserves the right to restrict participation in certain Promotions to players who fulfill specific selection criteria. Where a Promotion permits multiple participants, Mr Ringo reserves the right, in its sole discretion, to limit the number of participants.

4.8 Unless otherwise indicated in the Promotion, it is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the offer is null and void.

4.9 To be eligible to participate in any Promotion, you must:

  • (a) be eighteen (18) years of age or older, or the legal age of majority in your home country, state or province;
  • (b) if the Promotion is specifically intended for players who are residents of and/or located in a particular country as stated in the applicable Specific Promotional Terms, be a resident of and/or located in that country;
  • (c) have successfully completed registration on the Website and opened a real money Mr Ringo account in accordance with the Terms and Conditions;
  • (d) satisfy any other eligibility criteria set out in the relevant sections of these Standard Promotional Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms;
  • (e) only use this website, and it's services, if gaming is legal in your state, province, county, or country.

4.10 To be eligible to participate in any Promotion which is stated to be intended for new players or which is described as a "new player" or "sign up" offer (or similar), you must not previously have opened and made a deposit into a Mr Ringo Account. Such Promotions may not be used in conjunction with any other Promotion.

4.11 The identity of each participant in a Promotion will be determined from all or any combination of the following: name, address, email address, credit/charge/debit card number, IP address and other forms of identification which may be required. We reserve the right to request further information from you if you wish to participate in certain Promotions.

4.12 Participation in any Promotion is voluntary.

4.13 To participate in a Promotion, you should follow the instructions set out in the relevant Promotion, on the individual web landing page for that Promotion and, where appropriate, the applicable Specific Promotional Terms.

4.14 Unless otherwise indicated in the applicable Specific Promotional Terms, entry into each Promotion may be used only once.

4.15 In relation to some Promotions, certain release requirements or withdrawal restrictions must be satisfied before a bonus may be used, played with or, where appropriate, withdrawn, or as a condition of being eligible for a prize or to compete in a competition, contest, league or tournament. Any such additional restrictions or requirements will be contained or referenced in the applicable Specific Promotional Terms. You may only withdraw any funds from your Mr Ringo Account obtained via a Bonus on our Sports Service when you have met the wagering restrictions associated with that Bonus offer. All Bonuses have to be wagered at odds of 2.0 or above. For combination bets, you need to bet on at least 3 Events on a single betting slip, with all having a Minimum Odds of 2.0.

4.16 In the event that you withdraw funds in respect of which you have received a Bonus, without having met any applicable release requirements, cash out restrictions or general eligibility criteria, you shall forfeit the entire sum of the Bonus and any winnings resulting from this Bonus and Mr Ringo shall be entitled to deduct this from your Mr Ringo Account.

4.17 Where it is a requirement of any Promotion that a certain number of games, hands or wagers be played or placed, then unless otherwise indicated in the applicable Specific Promotional Terms, games, hands or wagers played or placed at tournament tables (unless the Promotion is a tournament) or at play money tables will not be counted.

4.18 Subject to Clause 4.15 above, unless otherwise indicated in the applicable Specific Promotional Terms, all real money bonuses will be paid into the Mr ringo Accounts of qualifying players within seven (7) days of entry into the relevant Promotion.

4.19 Your use of any real money bonuses is subject to Mr Ringo review for irregular playing patterns. To ensure fair gaming and the proper use of bonuses, Mr Ringo considers low margin betting, equal betting, zero risk bets or hedge betting to be irregular gaming when deployed to exploit bonuses. Further examples of irregular playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of the bonus on any single game, individual hand, or round, building a balance and significantly changing play patterns (bet size, game types, bet structures etc.) in order to meet the bonus release requirement; (ii) placing large bets which result in a substantial gain followed by a drop in bet size equal to or more than seventy five percent of the previous average bet size until the bonus release requirements have been met; (iii) if we have good grounds to suspect that you have sought only to exploit a bonus offered by Mr Ringo in good faith to enhance your entertainment (for example, on acceptance of a bonus, the minimum wagering requirement is met and funds are subsequently withdrawn). In the event that Mr Ringo deems that an irregular playing pattern has taken place, Mr Ringo reserves the right to prevent you from cashing out Account funds and/or withhold any of your winnings derived from your use of the bonus.

4.20 Officers, directors, employees, consultants or agents of Mr Ringo, parent or associated companies, or any of its or their respective suppliers or vendors (including advertising, printing and publicity agencies) or any officers, directors, employees, consultants or agents of any entity connected with any Promotion, or relatives of any of the foregoing persons, "relative" shall include, but not be limited to, a spouse, partner, child or sibling and any person residing in the same household as any of the foregoing persons.

4.21 If a non-legible Client participates in any Promotion, Mr Ringo reserves the right, without prejudice to any other rights under the T&Cs, to seek the return of any bonus, payment, award or other prize, including from that

Client's Account

Client's Account.

4.22 Mr Ringo reserves the right, at its sole discretion, to disqualify any player who cheats or who tampers or attempts to tamper with the entry process for, or the operation of, any Promotion, or whose conduct is in breach of the Rules, contrary to the spirit of the Rules or the intention of the relevant Promotion, or might, in its reasonable opinion, bring Mr Ringo’, any of Our Group companies into disrepute.

4.23 Mr Ringo reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law (provided always that the Winner is solely responsible for ensuring that s/he is entitled to receive any Prize) or if we have cause to disqualify the Winner in accordance with clause 4.22.

4.24 If a Client is competing in a contest, league or tournament and are unable, for any reason whatsoever, or choose not to progress to the next round after qualifying to do so, the Client will forfeit his/her place and will not be eligible to receive any Prize to be awarded for the next or any subsequent round or the final Prize.

4.25 Any entitlement to receive a Prize is non-transferable.

4.26 The Winner is solely responsible for all use made of the Prize. Except as expressly provided in these Standard Promotional Terms, no representations, warranties, conditions or other terms are made, given or accepted by the company and no other terms shall apply, as between Mr Ringo and any person, in relation to any Prize, including without limitation any terms as to suitability, reliability, satisfactory quality or fitness for purpose, or any other implied terms, all of which Mr Ringo exclude to the maximum extent permitted by law.

4.27 In respect of any prize draw, Winners will be drawn at random from all entries correctly submitted and no favoritism will be shown in terms of gender, age, geographic location, length of time as a legible Client, which of Mr Ringo gaming channels a legible Client has used, or any other factor.

4.28 The Draw Process for Prizes is as follows:

  • (a) Each entry validly submitted by every legible Client into a prize draw will be randomly sorted in a Microsoft Excel spreadsheet and allocated a random unique ticket number, starting from number 1 up to the total number of entries for the prize draw in question (each a "Unique ID");
  • (b) The random number generator function in Microsoft Excel shall be used to determine the winning Unique ID numbers corresponding to the number of Winners to be drawn for the prize draw in question.
  • (c) The "Prize Draw Adjudicator" shall mean the Head of Marketing or such other responsible person that may direct;
  • (d) The prize draw will take place in Mr Ringo headquarters office by the Prize Draw Adjudicator and will be witnessed by a member of the Company’s legal department.

4.29 By participating in any Promotion in which the Client wins a Prize or which takes the form of a contest, league or tournament in which he/she successfully progress to a second or subsequent round, the Client agrees to co-operate in all advertising, marketing and publicity material and activities Mr Ringo may, at its expense, produce or arrange. The Client also agrees if requested (a) to wear any branded clothing or attire Mr Ringo may provide; and (b) to sign, if requested, an irrevocable release form allowing the company, without any compensation being payable, to use his/her name, photograph, likeness, details of the country and/or city where he/she lives, any comments made by or attributed to him/her, and to incorporate any such information and any audio/visual recording or broadcast for such promotional purposes, in any media, throughout the world.

4.30 Where the Client participates in any event which Mr Ringo hosts or arranges in connection with a Promotion, the Client agrees not to make use of any third party branding or advertising for any organisation which Mr Ringo considers to be its competitor, including without limitation any branding or advertising for any other gaming company. In the event of any breach of this requirement, Mr Ringo reserves the right not to award a Prize or to seek the return of any Prize awarded.

4.31 With respect to any submission or entry the Client makes in the course of participating in any Promotion, he/she warrants that the relevant material will be all his/her own original work and will not infringe on the intellectual property rights or other rights of any person. The Client agrees to assign all rights (including intellectual property rights) in such material (and if moral rights exist, agree to waive such rights) and agrees to execute all documents and to do any other things reasonably necessary to assure the company’s title to such material and to allow it fully to use and exploit such material.

4.32 In the event that more than one real money bonus or any excess payment is accidentally paid to a qualifying player, Mr Ringo reserves the right, without prejudice to any other rights under the Rules, to seek the return of the amount of any additional real money bonus or payment from that Mr Ringo Account.

4.33 Mr Ringo reserves the right to alter, discontinue or terminate any Promotion, or any aspect of it, at any time, with or without notice, for any reason whatsoever, including without limitation if there has been any printing, production, distribution or other error in any Promotion or on the Website, or where there has been any error in the preparation for or conduct of any Promotion affecting the result of the Promotion or the number of participants or the value of claims.

4.34 The terms and conditions may be modified by Mr Ringo at any time by posting the modified terms on the relevant page(s) of the Website. Mr Ringo recommends you revisit these Standard Promotional Terms regularly. By your continued participation in the Promotion, you accept any such modified terms.

4.35 If these Standard Promotional Terms or any applicable Specific Promotional Terms are translated into a language other than English, then the English version shall prevail where there is any inconsistency.

Sportsbook General Rules

Sportsbook General Rules

5.1 This set of terms and conditions govern the use of the Mr Ringo Sportsbook. When placing a bet with Mr Ringo, the Client is therefore agreeing that the Client has read, understood and will be adhering to these Terms and Conditions.

5.2 Mr Ringo reserves the right to make changes to the Website, betting limits, payout limits, offerings, and players will be notified of any changes. After notification, continued use is deemed as acceptance of changes that were notified.

5.3 A bet is not valid until it is validated and shown in the customer bet history. In cases of uncertainty about the validity of a bet, the customer is requested to check the open (pending) bets, or contact Customer Service.

5.4 Should a dispute arise about the acceptance (or lack thereof) of any transaction in the customer's account, the transaction log database will be the ultimate authority in deciding such matters.

5.5 Mr Ringo reserves the right, at its own discretion, to declare a bet void, totally or partly, if it is obvious that any of the following circumstances have occurred:

  • Bets have been offered, placed and/or accepted due to an Error ("Error" is a mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, technical hazard, registration Error, transaction Error, manifest Error, force majeure and/or similar);
  • Bets placed while the Website was encountering technical problems, that would otherwise not have been accepted;
  • Influence Betting; ("Influence Betting" is an act, prohibited by Mr Ringo, where a Client, or parties acting in association with a Client, can influence the outcome of a match or an event - directly or indirectly);
  • Syndicate Betting; ("Syndicate Betting" is an act, prohibited by Mr Ringo, where a Client, or parties acting in association with a Client, evades the Rules of Mr Ringo - directly or indirectly);
  • A result has been affected by criminal actions - directly or indirectly;
  • A public announcement has occurred in relation to the bet which alters significantly the odds;
  • For Pre-match betting:
  • Betting effected after the event has started;
  • Betting effected after a related event was underway and where conditions could have been altered in a direct and indisputable way.
  • For Livebetting:
  • Betting effected at incorrect price due to delayed or failing "Live" coverage;
  • Betting effected on particular offers after these have occurred, or else after an event which could normally be deemed as leading to the outcome has happened or is happening (e.g. bets placed on offers such as Total Goals Scored or Next Goal while a penalty is being taken, or has been awarded);
  • Betting effected on odds which represented a different score than the actual;
  • Bet is received after the result of the event has been determined.

5.6 In case that wrong prices were offered during live betting which were caused by any kind of error, Mr Ringo reserves the right to alter the price(s), even after the game is finished.

5.7 A bet can be declared void, and will be, in that event, settled with the odds of 1.00. In a combo/multi bet, the cancelled event is set to odds 1.00 and the overall slip odds is adjusted accordingly. The multi bet can still be won if the rest of the bets are also won. In case of technical difficulties for the company to cancel a bet, the company reserves the right to deduct any invalid winnings from its

5.8 Unless otherwise stated – in the exceptions below, in the betting offer or in the special rules of each sport – the principle “all bets stand” applies to all bets . This means, that if the athlete(or team, etc .), on whom / which the bet has been placed, fails to participate – for any reason – the bet is considered as lost if the betting event takes place . The bet will be declared void, only in exceptional cases . Particularly in the following cases:

  • The event / tournament is cancelled or declared void .
  • The event / tournament is interrupted and restarted in more than 36 hours after the original start date / time .
  • Head to Head(H2H) bets: If one or more participants withdraw before they have started the event / tournament .

5.9 Mr Ringo assumes no liability for correctness, completeness or up - to - datedness of the information services provided i . e . live scores and result messages sent via e - mail . The stake is exclusively the amount confirmed and recorded by the company . In case the erroneous event / market is cancelled all bets are void and the odds are set to 1,00.

5.10 Mr Ringo only accepts those results which have been achieved on the playing field or platform . Results amounting from disciplinary measures from a sports' court or another court of law will not be accepted. In case of violation of sports laws, the company reserves the right to freeze any winnings and withhold payment(s). This also applies for live betting events.

5.11 Winnings are paid out up to a maximum limit. If the Client places a bet and its payment exceeds the maximum winning limit, Mr Ringo is not liable for the excess of the amount. In such cases the payment of the winnings will be reduced correspondingly. This also applies if Mr Ringo has not warned the bettor against possible excesses of the winning limits when placing the bet. The maximum winning limit is EUR 20.000 or equivalent per Client and per Week. Mr Ringo reserves the right to determine different winning limits for individual players.

5.12 Stake Limits are the maximum acceptable stake for an event and the slip combination. Placing the same bet multiple times to exceed the stake limit will be considered as fraud by the Company and Mr Ringo reserves the right to cancel all the respective bets/stakes/slips.

5.13 Stakes are set by any individual Client, with the exception of the restriction imposed by winning limits in accordance with the calculation of winnings and possible stake limits. All Stakes should be covered by the Client’s account balance; otherwise the stake will not be allowed.

5.14 In order to avoid a bet not being accepted due to odds changes, the system automatically updates the odds before slip confirmation and the customer should check the latest odds in the betting slip before proceeding to the confirmation.

5.15 The Client may not combine related bets on the same event (“related bets” are two or more different bets that have related contingency).

5.16 The sportsbook stake unit is €0,20 and multiples. The Minimum Sportsbook Stake is €0,20.

5.17 If the balance in the account does not provide full coverage and the difference is not remitted in due time, offers for the placement of bets will be accepted by the company only in the order in which they are received for as long as the betting account for each individual bet is completely covered. If the stake for a bet is only partly covered by the balance on the account, the bet is deemed to be placed with a stake corresponding to the remaining balance on the account.

5.18 Live bets are settled on the company’s own statistics which are based on the actual run of play. Unless otherwise stated, in live betting all bets on “Non-runners” will be void.

5.19 System Bets

  • 5.19.1 In Pre-match and Live betting, it is possible to combine up to eight (8) different bets on a single slip. Based on these eight (8) selections you can choose combinations of singles, doubles, trebles, etc.
  • 5.19.2 It is possible to include one or several matches as "bankers",which means that the selected matches/events will be included in all slips.

5.19.3 Systems names and description

  • A ‘Trixie’ is a combination, which includes one treble and three doubles from a selection of three matches.
  • A ‘Yankee’ is a combination, which includes one fourfold, four trebles and six doubles from a selection of four matches.
  • A ‘Patent’ is a combination, which includes one treble, three doubles and three singles from a selection of three matches.
  • A ‘Canadian’ (also known as ‘Super Yankee’) is a combination, which includes one fivefold, five fourfolds, ten trebles and ten doubles from a selection of five matches.
  • A ‘Heinz’ is a combination, which includes one sixfold, six fivefolds, fifteen fourfolds, twenty trebles and fifteen doubles from a selection of six matches.
  • A ‘Super Heinz’ is a combination, which includes one sevenfold, seven sixfolds, twenty-one fivefolds, thirty-five fourfolds, thirty-five trebles and twenty-one doubles from a selection of seven matches.
  • A ‘Goliath’ is a combination, which includes one eightfold, eight sevenfolds, twenty-eight sixfolds, fifty-six fivefolds, seventy fourfolds, fifty-six trebles and twenty-eight doubles from a selection of eight matches.

Casino, Live Casino and Games General Rules

6.1.1 The Casino Games are provided to Mr Ringo by the following suppliers:

  • Net Entertainment
  • Microgaming
  • TAIN
  • Betting Promotion
  • Play´n Go

All bets placed on the Casino are placed respectively on the servers of Net Entertainment, Microgaming, or TAIN, depending on the provider of the game in which the bet is placed. Mr Ringo is licenced by the Casino Games Providers to represent, promote, and market the Casino games. Mr Ringo receives, holds and pays funds in relation to an Account Holder for the purpose of transactions and settlements with the CASINO.

6.1.2 Mr Ringo accepts and acknowledges liability for transactions conducted to, from and/or with the Casino exclusively for funds received, held and/or paid to and/or from a Mr Ringo Account in conjunction with arrangement with the Casino Games Providers.

6.1.3 All Casino games are highly trustworthy and verified from authorities to prevent any potential hacking action. However technology loopholes not related with our company may give the ability to specific users to take advantage of such loopholes. Irregular winnings or betting patterns will be investigated and Mr Ringo reserves the right to confiscate any winnings made under such pattern.

6.1.4 Casino games are running with a low margin on client's benefit . In addition to that, bonuses may be awarded and further reduce the margin of the company . If bonus rules are misspelled or omitted by any client who takes advantage acting in a fraudulent attitude alone or as a syndicate, Mr Ringo reserves the right to confiscate any winnings made under such pattern .

6.1.5 You hereby agree that in case you win a jackpot of EUR 10,000 or higher(or the equivalent to any other currency) in relation to any casino game offered in Mr Ringo, the winnings may be awarded once the Casino provider verifies and accepts it .

6.1.6 Mr Ringo has insured Jackpots with the Casino providers, therefore all winnings are paid through the global pools . For the avoidance of any misunderstanding, the Client will receive the winnings once the casino provider has transferred the relevant funds to Mr Ringo .

6.1.7 Minimum casino bet is €0.10 . However, few casino games may have higher than €0.10 minimum bet .

6.1.8 Access to few games may be restricted .

6.1.9 Mr Ringo is not liable for any dispute related to the Intellectual property rights attached to the Casino games .

6.1.10 Rules for each specific game can be found in the specific area of each game .

6.2 Live Casino Rules

6.2.1 The Live Casino Games are provided to Mr Ringo by the following suppliers:

  • Microgaming
  • Net Entertainment

All bets placed on the Live Casino are placed respectively on the servers of the above mentioned providers depending on the provider of the game in which the bet is placed . Mr Ringo is authorized by the above providers to represent, promote and market the services of the Live Casino and to receive, hold and pay funds in relation to an Account Holder for the purpose of transactions and settlements with the Live Casino .

6.2.2 The Live Casino is a stand - alone service . It is not managed and/or controlled by Mr Ringo .

6.2.3 Mr Ringo accepts and acknowledges liability for transactions conducted to, from and/or with the Casino exclusively for funds received, held and/or paid to and/or from a Mr Ringo Account in conjunction with arrangement with the Live Casino Providers .

Sports Rules

Sports Rules

7.1 Miscellaneous

7.1.1 Change of venue. For any team sport: if the scheduled venue is changed after the market is loaded, all bets will be void only if the new venue is a home ground of the original away team. For all categories or markets other than team sports: if the scheduled venue is changed after the market is loaded, all bets will stand. If there is a change in the type of scheduled surface after the market has been loaded, all bets will stand.

7.1.2 Dead heat. For each bet matched on a relevant winning selection, the stake money is first reduced in proportion by multiplying it by the sum of the number of winners, divided by the number of actual winners (i.e. stake multiplied by (number of winners expected/number of actual winners)). The winnings are then paid to the successful backers on this 'reduced stake' (reduced stake multiplied by traded price). For example, assume there is a dead heat for first place between three horses. 'Client A' has backed one of the winners for a stake of 300 at the traded price of 4.0. When the event is settled, the stake (300) is multiplied by 1/3 (i.e. the number of expected winners (1) divided by the number of actual winners (3)) to calculate the reduced stake (100). The backer then receives the traded price matched (4.0) multiplied by the reduced stake (4 x 100 = 400). In this example, Client A's net winnings are 100 (400 payout minus the original 300 stake).

7.1.3 Suspected Irregularities: Mr Ringo may withhold payments until an investigation has taken place by the relevant governing body/independent authority, when a game or sporting event contains any suspected irregularities.

7.1.4 Human error / System problems: If a bet is accepted at a price that is materially different from those available in the general market, at the time the bet was made, or clearly incorrect given the chance of the event occurring then Mr Ringo will void all these bets.

7.1.5 Multiple bets: A multiple bet consists of a number of different chosen selections in any individual event market. Mr Ringo reserves the right not to accept certain multiple bets. If a multiple bet contains a selection that is being voided, the odds for this selection will be set to 1, i.e Event A odds 2.00, Event B odds 1.50, so Cumulative odds are 3.00. In case of Event B cancellation then odds will be set to 1.00 and the betslip will be settled as follows, Event A 2.00 X Event B 1.00= 2.00

7.1.6 Outrights / Ante Post: When placing “Outright” bets no stakes will be refunded on participants that are not participating or withdrawing from an event. In case of more winners the dead heat rule will be applied. If the event or tournament is not completed then all bets will be void upon official decision is published.

7.1.7 Postponed / Abandoned matches: If a match does not start on the scheduled starting date/time or starts but is later abandoned and is not completed within 48 hours of the scheduled completion date, all undecided bets will be void and set to odds 1.00.

7.1.8 ASIAN HANDICAP. Settled outcomes. There are five different settled outcomes being used: Win, Lose, Tie, Half win and Half lose. Half win and Half lose refers to Asian handicap or Over/Under where the line includes a quarter (0.25, 0.75, 1.25 etc.).

I.e. if a bet is placed on over 2.25, half of the stake is placed on over 2 and half of the stake is placed on over 2.5. If the game ends with exactly two goals (1-1, 2-0 or 0-2) the bet placed on over 2 is settled tie and the bet placed on over 2.5 is settled lose. This is called Half lose. If the game ends with more than two goals the bet is settled win or if it ends with less than two goals the bet is settled lose.

I.e. if a bet is placed on over 2.75, half of the stake is placed on over 2.5 and half of the stake is placed on over 3. If the game ends with exactly three goals (2-1, 3-0, 1-2 or 0-3) the bet placed on over 2.5 is settled as win and the bet placed on over 3 is settled tie. This is called Half win. If the game ends with more than three goals the bet is settled win or if it ends with less than three goals the bet is settled lose.

7.1.9 Display mode of Handicap markets

The handicap line (limit) that is displayed on the Handicap market (regardless is a 2way option or a 3way option market) it is referred to the team that is listed as home.

E.g1.
Handicap Points 25.5
Home team has an advantage of 25.5 points and away team has a disadvantage of -25.5 points

E.g2.
European Handicap 0:1
Home team has a disadvantage of 1 goal
Draw is referred to the home team’s handicap
Away has an advantage of 1 goal

Soccer And Tennis

Soccer

  • All bets apply to 90 minutes of play according to the match officials, plus any stoppage time unless nothing else is stated (45 minutes of play plus any stoppage time for bets on halftime markets).
  • If a match has not started by 23:59 (local time) on its scheduled start date, then all bets will be void unless the Operator has knowledge that the match has been rescheduled to be started by latest at the end of the next full day.
  • If a match starts but is later abandoned or postponed but is resumed (i.e. 90 minutes of play according to the match officials, plus any stoppage time) by end of the next full day, all bets will stand except if the match is restarted from the beginning. If the match is restarted from the beginning then all bets matched before the market went in-play will stand, but any bets placed in-play will be void, except for any bets placed on markets which have been unconditionally determined, which will stand.
  • Bets on First Half Correct Score, First Half Odd/Even and First Half Over/Under will be void if the match is abandoned before half time, except for any bets placed on markets which have been unconditionally determined, which will stand.
  • Bets on Second Half Odd/Even, Second Half Over/Under, Half Most Goals and Last Goal will be void if the match is abandoned, , except for any bets placed on markets which have been unconditionally determined, which will stand.
  • Bets on Yellow Cards apply to full time (90 min) excluding overtime. Cards shown to non-players (e.g. managers or substitutes who play no subsequent part in the game) do not count towards the total. If the match is abandoned all bets on Yellow cards will be void, except for any bets which have been unconditionally determined, which will stand.
  • Number of Cards: Only one card will count for a second bookable offence. If a yellow card shown is immediately followed by a red card shown the total number of cards shown will count as one.
  • Bets on Player To Score apply to full time (90 min) excluding overtime. Own goals do not count. Stakes are refunded only on listed players that take no part.
  • If a team is disqualified, thrown out or otherwise removed from a league, one of the following will apply:
    • If this happens before the relevant season has started, all bets on all affected markets will be void (except for those on markets which have been unconditionally determined);
    • If this happens after the relevant season has started, all affected markets will stand and the team will be deemed to be relegated and all bets on that team will be settled accordingly in all relevant markets (assuming, of course, that it is not subsequently reinstated before the end of the season).
  • The relevant season will be deemed to have started once the first league game has been played. For the purposes of this rule, markets relating to individual matches will not be deemed to be "affected markets".

Tennis

  • If a player or pairing retires or is disqualified in any match, the player or pairing progressing to the next round (or winning the tournament in the case of a final) will be deemed the winner.
  • All bets will stand regardless of changes to scheduled venues, including any changes to a different type of surface.
  • If less than one set has been completed at the time of the retirement or disqualification then all bets relating to that individual match will be void
  • If the scheduled duration of a match is reduced or increased in the number of games/sets required to win, all bets on games/set markets will be void except for bets on the Games Over/Under market where bets will stand if the predefined over/under line is reached.
  • Race to 3 games bets will stand as long as three games are finished.
  • Where markets are offered on games or sets within a match, a retirement or disqualification during a game or set will render bets on that game or set market void.
  • If a game is interrupted bets will stand even if game is not finished by end of the next full day.

Basketball And Boxing

Basketball

  • For postponements and abandoned matches, see the General Rules.
  • Bets will be settled on the result including overtime.
  • The first half must be completed for bets on first half to stand. If a game is postponed or cancelled before the half time signal all bets on first half markets will be void except for any bets placed on markets which have been unconditionally determined, which will stand.
  • Bets on quarters; the quarter must be completed for bets to have action, unless settlement of bets is already determined.
  • Basketlive: All bets on the 4th quarter and the 2nd half include overtime.

Boxing

  • When placing a bet on Money line (Boxer A or Boxer B) and the battle ends draw the bet is considered as a push or a tie, and the bets are returned to the bettors.
  • All markets will be settled according to the official result of the relevant governing body immediately after the end of the fight, regardless of any subsequent disqualification or amendment to the result.
  • If a boxer retires before the start of a round or is disqualified for any reason between rounds, the fight will be deemed to have finished at the end of the previous round.
  • If one of the boxers is disqualified they will be deemed a loser.
  • If the scheduled venue is changed after the market has been loaded so that the new venue is changed to a venue in a different country then all bets will be void. For all other changes to the scheduled venue bets will stand.
  • If a fight is declared a 'no contest' then all bets will be void.

American And Australian Rules Football

American Football

  • All markets will be settled on the result including overtime. If the game results in a tie after overtime all bets on the match winner will be void.
  • If a match does not start on the scheduled starting date and is not started by end of the next full day, all bets will be void except for those on markets which have been unconditionally determined.
  • For Livebetting Hcp-markets: The settlement of a bet is determined by the result of the final score (including the handicap) at the conclusion of the match or Period Betting (depending on the nature of the bet), minus the current score at the time of the placing and acceptance of the bet.

Australian Rules Football

  • Bets apply to regular time excluding overtime. However bets on "Finals" matches apply to regular time including overtime. If the game results in a tie, dead heat rules apply to bets on the match odds market.

Ice Hockey And Bandy

Ice Hockey

  • All bets on "Regular Time" markets will be settled on the result at the end of regular time, excluding overtime. Bets on "Overtime" markets will be settled on the result at the end, including overtime.
  • In these instances, if the scores are tied then for "Money line" matches (where no tie is offered) dead heat rules will apply to bets on the match winner market.
  • Unless otherwise stated, all wagers are for regulation time ONLY and do NOT include either overtime or penalty shootouts.

Bandy

  • Bets apply to regular time excluding overtime.
  • If a game is changed from 2 * 45 min to 3 * 30 min all bets will stand.

Baseball

Baseball

  • If a match does not start on the scheduled starting date, all bets will be void.
  • If a game ends with a tie and there is no such eventuality offered in the market, all bets on the match odds market will be void.
  • All bets will include extra innings.
  • All bets on 'Over/Under' or 'Handicap' markets will be void unless there has been at least 9 innings completed (8 1/2 if the home team is ahead).
  • In "Listed" markets, bets will be void unless both named pitchers listed in the market start as pitchers in the first inning for their respective teams.
  • Live MLB: The settlement of a handicap bet is determined by the result of the final score (including the handicap) at the conclusion of the match or Period Betting (depending on the nature of the bet), minus the current score at the time of the placing and acceptance of the bet.
  • First half MLB wagers on Money Line and Spread must go 5 innings for action, or 4.5 innings if a game is ended early and called official with the home team declared the winner.
  • If a game does not go a full five innings, all first-half wagers on the total will have no action.
  • When pitchers are offered for the game, all first-half wagers (5 innings) must list both pitchers. If either listed pitcher does not start, wagers on the first half (5 innings) will have no action.

Handball

Handball

  • Bets apply to regular time excluding overtime.

Volleyball

VolleyBall

  • If a game starts but is not being completed then all bets will be void.

Beach Volleyball

Beach VolleyBall

  • In the case of a match not being finished, all undecided markets are considered void. Golden set is not considered in any of the mentioned markets.
  • If a match is interrupted or postponed and is not continued within 48h after initial kick-off date, betting will be void.
  • If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
  • If a team retires all undecided markets are considered void.

Motorsports

Motorsports

  • On head to head markets the driver/rider who finishes ahead or completes the most number of laps is deemed to be the winner.
  • In Speedway , bets will be void if all scheduled heats or races of a meeting or match are not completed except on markets which have been unconditionally determined.
  • If the scheduled venue is changed after the market has been loaded by the Operator, all bets will be void.

Futsal And Cycling

Futsal

  • Bets apply to regular time excluding overtime.

Cycling

  • Participants must pass the starting line of the respective event/stage for bets to stand otherwise bets will be void. Head to heads will be settled upon the cyclist achieving the highest placing in the specified event/stage. If both cyclists start but fail to finish a specific event/stage then bets will be void. If both cyclists start a specific event/stage and only one fails to finish then the cyclist who completes the specific event/stage will be deemed the winner.

Badminton

Badminton

  • In the case of a match not being finished all undecided markets are considered void.
  • If a match is interrupted or postponed and is not continued within 48h after initial kick-off date, betting will be void.
  • If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

Rugby And Cricket

Rugby Union & Rugby Union

  • Bets apply to regular time excluding overtime.
  • If a bet is placed on either of the teams and the game ends with a draw, the Money line market will be settled according to dead heat rules.

Cricket

  • If the official result is a tied match and there is no such eventuality offered in the market, all bets on match odds markets will be void.
  • If a ball is not bowled during a competition, series or match then all bets will be void.
  • If a match is shortened by weather, all bets will be settled according to the official result.
  • In the event of a match being decided by a bowl-off or toss of the coin, all bets will be void.
  • Most Sixes bets will be void if a match is abandoned due to outside interference (does not include bad weather). If a match is reduced in overs and a match result is reached then the team that hits the most sixes regardless of amount of overs faced will be the winners. In matches decided by a Super-Over, Sixes hit during the Super-Over will not count for settlement purposes.
  • For bets placed on Highest score 1st 6/15 Overs all 6/15 overs must be completed otherwise all bets void.
  • For bets placed on Highest opening Partnership one ball has to been bowled in each team´s 1st innings.
  • Test Matches
    • If a match starts but is later abandoned for any reason other than weather (which may include but is not limited to: dangerous or unplayable wicket or outfield; pitch vandalism; strike or boycott; crowd protests/violence; stadium damage; acts of terrorism; and acts of God), the Operator reserves the right to void all bets, except for those on markets that have been unconditionally determined.
    • If the match is not scheduled to be completed within five days after the original scheduled completion date, then all bets on markets for this event will be void.
    • If a match is declared "No Result'', bets will be void on all markets for the event.
    • In the event of a new toss taking place on a scheduled reserve day for a limited overs match all bets that were placed after 45 minutes before the original scheduled start of play on the first day will be made void.
    • 50/100 To be scored bets will stand irrespective of delays caused by rain or for any other reason.
    • For bets placed on Highest score 1st Innings both teams must complete their first innings otherwise void.
  • One Day International
    • 50/100 To be scored bets will be void if rain or any other delay results in the number of overs being reduced by 5 overs or more than that scheduled.
  • Twenty20 Games
    • 50/100 To be scored bets will be void if rain or any other delay results in the number of overs being reduced by 3 overs or more than that scheduled.

Darts And eSports

Darts

  • In the event of a match starting but not being completed, the player progressing to the next round will be deemed the winner (or in the case of the final the player declared the winner).

eSports

  • The start dates and times displayed on our website for E-Sport matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 48 hours from the actual scheduled start time, then wagers on the match will have no action and be refunded.
  • The exception being any wager on whether a team/player advances in a tournament, or wins the tournament, will have action regardless of a suspended or postponed match.
  • If the name of a player/team is misspelled, all bets will stand unless it is obvious it is the wrong object.
  • If in an official match a player plays with the wrong nickname or on a smurf-account, the result is still valid unless it is evident that it is not the player that was supposed to play that match.
  • All wagers will be settled using the official result as declared by the relevant governing body of the competition concerned.
  • If a draw option has not been made available, then extra time will count, if played.
  • Should a player/team withdraw before a tournament begins, or retire during a tournament, bets on that player/team to win the tournament, or to advance in tournament, will be canceled and monies refunded.
  • If the respective player/team withdraws before the tournament begins while being listed as “must start”, t hen wagers on whether a player/team advances in tournament or wins the tournament, will have no action and monies refunded – this applies to all players/teams participant in the tournament.
  • If the announced number of maps/rounds is changed all bets on the handicap or total are cancelled. Bets on the moneyline (outcome of the match) have action.
  • If a player/team is given a walkover on at least one map, all wagers on the moneyline, spread and totals will be canceled and monies.

Snooker

Snooker

  • In the event of a match starting but not being completed, the player progressing to the next round will be deemed the winner (or in the case of the final the player declared the winner).

Golf

Golf

  • If a player withdraws without playing a stroke in that round all bets on the relevant market will be void.
  • If one player fails to complete a round for any reason other than a withdrawal or disqualification then all bets will be void.
  • Any player withdrawing or being disqualified having played a stroke in that round will be settled as a loser providing at least one other player completes that round.
  • Should all players fail to complete the round then all bets will be void.
  • If a tournament is shortened and the Operator settles the tournament markets then all bets matched after the last completed round will be void.

Wintersports

Wintersports

  • All bets are settled on the official results/rankings of the International Ski Federation (FIS), the International Skating Union (ISU), the International Biathlon Union (IBU), the Official Olympic Committee or any official body deemed to have such authority for competitions. Subsequent disqualifications and/or appeals will not affect bets.
  • If a specific event is suspended or postponed all bets will be void unless (a) the event is completed at the same venue by end of the next full day; or (b) called by the relevant governing body.
  • Bets on any participant who takes part in qualifying for a specified event but then fails to qualify for the main Round(s) will be classed as losers.
  • F Head-to-Head (H2H) betting both competitors must leave the start line/gate for bets to stand. If one competitor is disqualified or does not finish the race for any reason, then the other skier is deemed the winner. A skier can only be deemed a winner if they are listed in the official race classification (e.g. in the case of Slalom or Giant Slalom, both runs must be completed as specified in the event rules).

Politics

Politics

  • The official election result is used for all bet types and rounded to one decimal place if necessary. In the case of two or more participants achieving the exact same result as per above, the event is considered a tie regardless of the number of actual votes and paid out as per the head to head, 3 way or outright rules.

Miscellaneous

Miscellaneous

Exceptional Circumstances

If a game is miscarried, and/or aborted, then any wager shall be returned to the player. This does not override any special circumstances involving various sports betting (both pre-game and live game betting).

Players have the right to close their account at any time. This can be completed by following the procedure for permanent self exclusion, or contacting our Support team who will assist and guide in the closing of accounts. Once an account is closed you will be removed from any mailing lists, and advertising mailers.

There are various protection mechanisms in place, to protect the player. These are:

  • The ability to set limits on wagers and losses.
  • The ability to set a limit on session time (play time).
  • Setting a cool-off period.
  • Setting a permanent exclusion.
All of these procedures can be completed in the “My Account” area, or by contacting Support who will assist.

Gambling can be addictive

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Underage gambling is an offence